Privacy Policy

Privacy Policy for Fire Claims Recovery

Effective Date: 11/28/2024

At Fire Claims Recovery, we understand the importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services. As a licensed and bonded public adjusting firm in Texas, we comply with all applicable laws, including the Texas Insurance Code, the Gramm-Leach-Bliley Act, and other state and federal privacy regulations.

By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or provide us with your personal information.

1. Information We Collect

We may collect the following categories of personal information when you interact with us:

Personal Identification Information: Name, phone number, email address, mailing address, and other contact information.
Claim Information: Details about your property damage claim, including the type of damage, claim number, insurance policy information, and any related documents.
Payment Information: If you use our services and make payments, we may collect your credit card or payment method details.
Technical Information: Information such as your IP address, browser type, device information, and browsing behavior on our website, collected through cookies and other tracking technologies.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To Provide Our Services: To assist you with your insurance claim, including evaluating and negotiating claims, and representing you with your insurance company.
Communication: To communicate with you about the status of your claim, respond to inquiries, and send important updates about our services.
Improvement of Services: To enhance the functionality and user experience of our website and services.
Legal Compliance: To comply with legal obligations, respond to legal requests, and fulfill regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal information in the following circumstances:

With Insurance Companies: As part of the claim process, we may share necessary claim-related information with the relevant insurance companies or their representatives.
With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (such as payment processors or IT support providers), under strict confidentiality agreements.
As Required by Law: We may disclose your personal information if required to do so by law, in response to a subpoena, court order, or legal process.
In Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Security of Your Information

We take reasonable physical, technical, and administrative precautions to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no system can be 100% secure. By using our services, you acknowledge and accept that the transmission of information over the internet is never completely secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you, and ask us to correct any inaccuracies or update it.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Data Deletion: You may request that we delete your personal information, subject to applicable legal and regulatory requirements.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience with our website, analyze trends, and track website traffic. Cookies are small files that are placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some website features may not function as intended without cookies.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Fire Claims Recovery
2816 Kramer Ln, Austin Texas, 78758
Phone: 404- 988- 4919 Email: Fireclaimsrecovery@gmail.com